Icon las Olas
The Icon Las Olas of Fort Lauderdale boasts stunning views of the Atlantic Ocean from the infinity pool and balcony with exquisite comforts ranging from a wine tasting salon to private spa, 24-hour concierge, 44th floor sky terrace and lounge, and state-of-the-art fitness center.
The original need: amenity management
Icon Las Olas possessed a ton of incredible high-end amenities, services, and technology, but it was still lacking a system to link them all together and match the rest of the resident experience while allowing onsite personnel to work as efficiently as possible.
The solution: Livly
When a resident is ready to sign a new lease, the Livly Resident Mobile App is introduced to assist with onboarding. Upon downloading, residents can select a move-in date, pay their 1st month’s rent, submit a security deposit, set up utilities, upload renter’s insurance, and finish an inspection checklist all in one place. Livly's implementation of the mobile app as part of onboarding has resulted in 99% adoption of the app across the community. 90% of residents who download the app use it regularly and engage with at least one or more feature every month.
Added benefits of Livly
Streamlined Communication of Property Updates
The community feed is a major form of communicating with both residents and Property Managers alike. The staff also appreciates being able to log into Livly’s Property Hub and review resident feedback on recent posts to promptly address any needs.
Resident Engagement through Livly’s Community Feed and Digital Gift Cards
Icon Las Olas’ Property Manager, Amber Earnest, used the Livly community feed to initiate a home décor contest in which the winner was awarded $300 in gift cards using Livly Rewards. The staff loves the ability to easily issue digital gift cards to residents for multi-use cases.
Saved Time and Convenience with Package Scanning
The adoption of package management has saved countless hours since onsite staff can now scan new parcels in as little as ten seconds, versus two minutes per every package, adding up to over a dozen hours saved every week for hundreds of weekly parcels across the building. Within 6 months, the property has scanned over 15,000 packages using this feature.
“The adoption of Livly’s Resident Mobile app has been a tremendous time-saver while playing a critical role in keeping our residents engaged; from the digital rent processing to the onboarding, the community feed, and especially the package management. The Livly application not only enhances the resident experience to uphold our property’s standards, but provides invaluable convenience to our entire onsite team.”