Livly Customer Story

Livly Technology Saves
Time and Money

For Cagan Management Group, scanning mail packages at their 330 S. Wells apartment community was taking way too much time. The team needed a tech-powered solution that made package scanning more efficient and cost effective.

Property Management Company

Cagan Management Group, Inc

building

330 S Wells

units

132

location

Chicago, IL

Tenant Relations Coordinator

Martha Parra - Rodriguez

TAKEAWAYS

Livly makes package
management simple
and fast

Livly encourages
community growth,
online and offline

Livly provides an
efficient, tech-powered
amenity booking solution

Rated 10 out of 10:
Would strongly
recommend to a peer

115

packages scanned
per week

5 sec

to scan a package
on average

5-10 min

average time savings
per package

Background

Cagan Management Group took over management of 330 S. Wells, a 132-unit Chicago apartment building in 2019. Located in Chicago’s popular Loop neighborhood, 330 S. Wells boasts rooftop views, easy downtown access, a private resident gym, as well as a controlled building entry.

The Original Need: Package Management

When 330 S. Wells opened for residents, Cagan did not have a package management system to manage the overwhelming number of packages delivered to its apartment residents each week. Cagan needed a digital system to streamline the task of delivering packages to residents safely and seamlessly.

The Solution: Livly

Cagan turned to Livly’s digital Package Management Solution to help them tackle their packaging inefficiencies. The Livly Resident Mobile app offered real-time package delivery notifications for its residents, which significantly reduced package hold times and backroom clutter. Its lightweight mobile technology integrated seamlessly with their hardware solutions and didn’t require any offsite package handling or secondary delivery locations.

Added Benefits of Livly

Creating Community Between Residents & Staff

The property management team noticed that residents were using the Livly app for activities well beyond just picking up packages. Residents were communicating directly with each other through the Livly Community Feed. This growth of community at 330 S. Wells via the Livly app helped directly to increase resident satisfaction and engagement.

Safety During COVID-19: Digital Amenity Management

When COVID-19 hit Chicago in March 2020, the 330 S. Wells property management team turned to Livly for a system to safely manage their community’s resident amenities. With Livly’s Amenity Management Tool, property managers could easily create and manage amenity bookings. Livly’s digital booking passes helped 330 S. Wells to reopen their amenities during COVID-19 and control how many residents could access each amenity at a time.

Customer Response

On a scale of 1-10, I’d give Livly a 10! I can oversee the building and coordinate all resident relations remotely and still have total visibility with what is happening with the common area reservations and with packages.

– MARTHA PARRA-RODRIGUEZ, cagan management group

Livly Benefits Recap

All-in-one modern resident experience platform
Integrates with existing property management systems
Maximizes onsite resource capacity
Provides upper management with visibility and reporting capabilities

Livly’s software
translates to real
time and money
savings for
property managers.

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